Privacy Policy
Privacy Policy
Last updated: 23 June 2026
This Privacy Policy explains how www.cochetica.com (the “Website”, “Store”, “we”, “us” or “our”) collects, uses, stores and protects personal data belonging to users and customers (the “Users”, “Customers” or “you”).
The Website is operated by KAPROS LORENA MARILENA PFA, a Romanian authorised sole trader, fiscal code/VAT no. RO41818938, Trade Registry identifier F2019000840138.
Registered office: Str. Cișmelei no. 2, Constanța, Romania
Contact / physical store address: Strada Ștefan cel Mare no. 94, 900705 Constanța, Romania
Email: contact.cochetica@gmail.com
Phone: +40 723 181 467
For the purposes of applicable data protection laws, KAPROS LORENA MARILENA PFA acts as the data controller for the personal data processed through the Website.
This English version of the Privacy Policy is intended for Users and Customers accessing the Website in English and/or placing orders from outside Romania, unless a separate country-specific privacy notice is displayed.
1. General Information
We process personal data in accordance with applicable data protection legislation, including Regulation (EU) 2016/679, also known as the General Data Protection Regulation (“EU GDPR”), and, where applicable, the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.
By using the Website, placing an order or interacting with us, you acknowledge that your personal data may be processed as described in this Privacy Policy.
2. Personal Data We Collect
We may collect and process the following categories of personal data:
2.1. Data provided directly by you
This may include:
- first and last name;
- email address;
- phone number;
- delivery address;
- billing address;
- order details;
- customer account details, where applicable;
- information provided when contacting customer support;
- marketing preferences, such as newsletter subscription status;
- product reviews, feedback or other content you choose to provide.
2.2. Payment-related data
When you place an order, payment is processed through secure third-party payment providers.
We do not store your full card details. Depending on the payment method used, we may process limited payment-related information, such as payment status, transaction reference, payment method, billing details and fraud-prevention information.
2.3. Data collected automatically
When you access the Website, certain technical data may be collected automatically, such as:
- IP address;
- browser type and version;
- device type;
- operating system;
- language settings;
- pages visited;
- date and time of access;
- approximate location based on technical data;
- cookie identifiers and similar tracking technologies.
More information is available in our Cookie Policy.
3. Purposes of Processing
We process personal data for the following purposes:
3.1. Order processing and fulfilment
We use your data to receive, confirm, process, dispatch and deliver your orders, to contact you regarding your order and to manage returns, refunds, complaints or delivery issues.
3.2. Payment processing
We process payment-related data to complete transactions, verify payments, prevent fraud and manage refunds or chargebacks.
3.3. Customer support
We use your contact and order information to respond to your questions, requests, complaints or other customer service communications.
3.4. Legal and accounting obligations
We process certain data to comply with legal obligations, including invoicing, accounting, tax reporting, consumer protection obligations and obligations imposed by competent authorities.
3.5. Account management
If you create an account on the Website, we process your data to manage your account, order history, preferences and related services.
3.6. Marketing communications
If you subscribe to our newsletter or give your consent to receive marketing communications, we may use your email address and other relevant information to send you promotional messages, product updates, offers or brand news.
You can unsubscribe at any time using the unsubscribe link included in our emails or by contacting us.
3.7. Website functionality, analytics and improvement
We may use technical data and cookies to operate the Website, improve its performance, analyse traffic, understand how Users interact with the Website and improve the browsing and shopping experience.
3.8. Security and fraud prevention
We may process data to protect the Website, prevent fraud, detect suspicious activity, secure transactions and protect our rights, customers and business.
4. Legal Bases for Processing
Depending on the purpose, we process personal data based on one or more of the following legal grounds:
4.1. Performance of a contract
We process your data when it is necessary to process your order, deliver products, manage payments, provide customer support related to your purchase, handle returns or fulfil our contractual obligations.
4.2. Legal obligation
We process certain data where required by law, including for invoicing, accounting, tax, consumer protection and regulatory obligations.
4.3. Consent
We rely on your consent for certain processing activities, such as sending newsletters, using non-essential cookies or processing data for specific marketing purposes where consent is required by law.
You may withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
4.4. Legitimate interest
We may process data based on our legitimate interests, such as improving the Website, ensuring security, preventing fraud, responding to customer requests, managing business operations and protecting our legal rights, provided that your rights and freedoms do not override these interests.
5. Cookies and Similar Technologies
The Website uses cookies and similar technologies to ensure proper functionality, improve performance, analyse traffic and, where applicable, provide personalised content or marketing.
Cookies may include:
- strictly necessary cookies;
- functionality cookies;
- analytics cookies;
- marketing or advertising cookies.
Where required by applicable law, non-essential cookies are used only with your consent.
You can manage your cookie preferences through the cookie banner or settings available on the Website, where applicable.
Full details are available in our Cookie Policy.
6. Who We Share Personal Data With
We may share personal data with trusted third parties where necessary for the operation of the Website and the fulfilment of orders.
These may include:
- e-commerce platform and website hosting providers;
- payment processors and fraud-prevention providers;
- courier and delivery companies;
- fulfilment, logistics or warehouse partners;
- email, SMS or marketing service providers;
- analytics and cookie service providers;
- IT, security and maintenance providers;
- accounting, legal or tax consultants;
- public authorities, courts or regulatory bodies, where required by law.
We only share personal data where necessary and, where applicable, under appropriate contractual and data protection safeguards.
Some third-party providers may act as data processors on our behalf, while others may act as independent data controllers, depending on the service provided and the applicable legal framework.
7. International Data Transfers
Because we use third-party service providers and digital platforms, your personal data may be processed or stored in countries outside your country of residence, including outside the European Economic Area or the United Kingdom.
Where personal data is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses or other lawful transfer mechanisms available under applicable data protection laws.
8. Data Storage Period
We store personal data only for as long as necessary for the purposes for which it was collected, or for as long as required by applicable legal obligations.
In general:
- order and transaction data may be kept for the period required by accounting, tax and legal obligations;
- customer support communications may be kept for as long as necessary to manage your request and protect our legitimate interests;
- marketing data is kept until you unsubscribe or withdraw your consent;
- cookie data is stored according to the periods described in our Cookie Policy;
- account data is kept for as long as your account remains active or as required by law.
After the applicable retention period expires, personal data will be deleted, anonymised or securely archived, as appropriate.
9. Your Rights
Depending on the applicable data protection law, you may have the following rights:
- the right to access your personal data;
- the right to request rectification of inaccurate or incomplete data;
- the right to request deletion of your personal data;
- the right to request restriction of processing;
- the right to object to certain types of processing;
- the right to data portability;
- the right to withdraw consent, where processing is based on consent;
- the right not to be subject to a decision based solely on automated processing, where applicable;
- the right to lodge a complaint with a competent supervisory authority.
To exercise your rights, you can contact us at:
Email: contact.cochetica@gmail.com
We may need to verify your identity before responding to your request.
10. Supervisory Authority
If you are located in the European Union, you have the right to lodge a complaint with your local data protection authority or with the Romanian supervisory authority:
Autoritatea Națională de Supraveghere a Prelucrării Datelor cu Caracter Personal
Romania
If you are located in the United Kingdom, you may have the right to lodge a complaint with the UK Information Commissioner’s Office, where applicable.
We encourage you to contact us first so that we can try to resolve any concern directly.
11. Marketing Communications
If you subscribe to our newsletter or agree to receive marketing communications, we may send you emails about products, offers, launches, promotions or brand news.
You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us at contact.cochetica@gmail.com.
Unsubscribing from marketing communications does not affect transactional emails related to your orders, deliveries, payments or customer service requests.
12. Security Measures
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, disclosure or destruction.
However, no online transmission or storage system can be guaranteed to be completely secure. We recommend that you keep your account details confidential and contact us immediately if you suspect unauthorised use of your account or data.
13. Children’s Data
The Website is not intended for children under the age of 16.
We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without appropriate consent, we will take reasonable steps to delete that data.
14. Links to Third-Party Websites
The Website may contain links to third-party websites, platforms or services.
We are not responsible for the privacy practices, content or security of third-party websites. We recommend that you read their privacy policies before providing any personal data.
15. Changes to This Privacy Policy
We may update or amend this Privacy Policy from time to time.
Any changes will be published on this page, and the “Last updated” date will be modified accordingly.
The version available on the Website at the time of your visit or order will apply, unless otherwise required by law.
16. Contact
For any questions, requests or concerns regarding this Privacy Policy or the processing of your personal data, you can contact us at:
KAPROS LORENA MARILENA PFA
Email: contact.cochetica@gmail.com
Phone: +40 723 181 467
Registered office: Str. Cișmelei no. 2, Constanța, Romania
Contact / physical store address: Strada Ștefan cel Mare no. 94, 900705 Constanța, Romania